Payment Policy

Effective Date: December 27, 2024

At EnergyRapic, we understand that purchasing high-end furniture is a significant investment. We are dedicated to ensuring a secure and seamless payment process for our valued customers. This payment policy outlines all aspects related to payments made for purchases with EnergyRapic, including available payment methods, security measures, and relevant terms and conditions. We are committed to protecting your financial information and providing a variety of convenient payment options.

Accepted Payment Methods

EnergyRapic offers several payment options to ensure a convenient and secure transaction for every purchase. The following methods are accepted:

  1. Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All transactions are processed through secure payment gateways, ensuring the confidentiality of your financial details. Your card information is encrypted and protected with advanced security protocols.

  2. PayPal: You can conveniently pay using your existing PayPal account. This option offers an added layer of security and is widely trusted for online transactions. Both direct PayPal payments and payment as a PayPal guest are supported.

  3. Bank Transfers (Wire Transfers): For larger transactions or custom orders, we offer bank transfers. Our customer service team will provide our bank information upon request. Please note that bank transfers may require a few business days to process. We will begin production only after the funds have been confirmed as received and cleared.

  4. Financing Options: To make your purchases more manageable, EnergyRapic offers financing options through trusted third-party providers. The specific details of these options, such as eligibility, interest rates, and terms, will be disclosed at the point of purchase. Please note that financing is subject to approval from the selected provider.

  5. EnergyRapic Gift Cards: We accept our store gift cards as a form of payment for purchases of our products online and in our store. Gift cards cannot be redeemed for cash or returned. If the purchase amount exceeds the value of the gift card, you will be required to use another form of payment to cover the remaining balance.

  6. Certified Checks and Money Orders: We also accept certified checks and money orders. However, please be aware that orders will not be processed until the funds have been verified and cleared by our financial institution. Verification may take 5-7 business days.

Payment Security Measures

EnergyRapic places the highest priority on the security of your financial information. We utilize the following robust measures to ensure the safety of every transaction:

  • Secure Socket Layer (SSL) Encryption: Our website is protected with SSL encryption. This technology secures data transmitted between your browser and our server, ensuring that your personal and financial information remains private and inaccessible to third parties.

  • PCI DSS Compliance: EnergyRapic adheres strictly to the Payment Card Industry Data Security Standard (PCI DSS). This compliance ensures that all credit and debit card information is processed, stored, and transmitted securely, thereby minimizing any risk of data breaches.

  • Trusted Payment Gateways: We use only established, reputable payment gateways that are equipped with advanced security features. These gateways are continuously updated to provide protection against the latest cyber threats, giving you peace of mind while making purchases.

  • Data Minimization: EnergyRapic collects only essential payment data necessary to process your transactions. We do not retain any unnecessary payment information, further reducing the risk of data exposure. We are committed to maintaining your data privacy at all times.

  • Regular Security Audits: We conduct regular and rigorous security audits to assess and address any potential vulnerabilities in our systems. These audits help us identify and correct weaknesses proactively, guaranteeing a secure payment experience.

Payment Terms and Conditions

  1. Full Payment Requirement: All orders must be paid in full before they are processed for delivery or pickup. In cases where an installment payment plan is in effect, full payment is required before delivery.

  2. Sales Tax: All applicable sales taxes will be charged based on your shipping address. These taxes are in accordance with state and local laws. The total amount including sales tax will be disclosed at the time of purchase.

  3. Pricing Accuracy: While we strive to maintain accurate pricing, there may be errors. We reserve the right to cancel any orders that may have been subject to incorrect pricing. If this happens, customers will be informed promptly, and a full refund will be issued where applicable.

  4. Currency: All transactions are processed in US Dollars (USD) unless otherwise noted on the website or in our customer communication.

  5. Payment Confirmation: Upon successful payment, you will receive a payment confirmation email. This email will contain all the necessary details of your purchase, including your order number and payment information.

  6. Disputes and Chargebacks: If a dispute arises regarding a transaction, please contact our customer service department within 10 business days of the transaction to discuss the matter. We are committed to resolving all issues fairly and in a timely manner.

  7. Price Adjustments: Once an order is placed, price adjustments are not accepted, even if prices are reduced in the future.

  8. Custom Orders: Payments for custom orders or specially designed pieces may require an initial deposit prior to production, with the remainder due upon completion, prior to shipping. Deposit terms will be provided at the point of purchase.

Refund Policy

Our refund policy is subject to our returns and exchange terms. Refunded payment will be returned via the same method as the original payment was made.

Changes to this Payment Policy

EnergyRapic reserves the right to modify or update this Payment Policy at any time. Any changes will be effective immediately upon being posted on our website. Please check this policy periodically for updates.

Contact Information

For any questions or concerns about our payment policy, please feel free to contact us: