Sales Policy

Effective Date: January 3, 2025

At EnergyRapic, we are committed to providing our customers with high-quality energy solutions that are both reliable and sustainable. Our Sales Policy ensures a smooth and transparent purchasing process, helping you make informed decisions about your energy needs. Please review the following information to understand how we handle sales transactions.

1. Order Confirmation

Once your order is placed, you will receive an email confirmation detailing your order, including the products or services purchased, pricing, and estimated delivery or installation timelines. This confirmation signifies that we have received your order and are processing it.

2. Pricing and Availability

All prices listed on our website are in U.S. dollars and include any applicable taxes, unless otherwise stated. Prices are subject to change without notice; however, once you place an order, the price is locked in for that transaction. Availability of products is updated regularly, but in the event that an item is out of stock or unavailable, we will notify you and offer alternatives or a full refund.

3. Payment Terms

We accept payments through major credit cards, PayPal, and bank transfers for larger commercial orders. Payments must be made in full at the time of purchase, unless otherwise stated. For customized or commercial installations, a deposit may be required, with the balance due upon completion of the service.

4. Sales Tax

Sales tax is applicable based on the delivery address and the relevant state or local tax laws. The final sales tax amount will be calculated at checkout.

5. Shipping and Delivery

We offer shipping within the United States. Shipping fees are calculated at checkout based on your location and the size of your order. Once your order is shipped, you will receive tracking information via email. Delivery times vary based on your location and the selected shipping method. For large or customized orders, additional time for delivery and installation may be required.

6. Returns and Cancellations

• Returns: If you are unsatisfied with your purchase, you may return eligible items within 30 days from the date of delivery. The item must be in its original condition, unused, and in the original packaging. Please contact us at info@energyrapic.com to initiate a return.
• Cancellations: Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may be subject to a restocking fee, depending on the stage of processing.

7. Warranty

All products sold by EnergyRapic come with a manufacturer’s warranty, unless otherwise specified. The warranty covers defects in material or workmanship under normal use conditions. Please refer to the product documentation for specific warranty details.

8. Installation Services

For products that require installation (e.g., solar panels, energy-efficient systems), our professional installation team will contact you to schedule an appointment at your convenience. Installation costs are separate from product pricing and will be provided during the consultation.

9. Customer Support

Our customer support team is here to assist you with any questions or concerns regarding your order. You can reach us at info@energyrapic.com or by calling (325) 947-0643. We are committed to ensuring that your experience with EnergyRapic is positive and that you are fully satisfied with your purchase.