Payment Policy
At EnergyRapic, we want to make your purchasing experience as smooth and convenient as possible. Our payment policy is designed to ensure that all transactions are secure and processed efficiently.
1. Accepted Payment Methods
We accept the following payment methods for all orders:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards
- PayPal
- Bank Transfers (for large commercial orders)
All payments are processed through secure, encrypted payment gateways to protect your personal and financial information.
2. Payment Security
Your payment information is safe with us. We utilize industry-standard encryption to ensure the security of your credit card details and personal data during the transaction process. We do not store sensitive payment information on our servers.
3. Payment Authorization
When you place an order, we authorize your payment method to verify the transaction. Once the payment is approved, we will begin processing and shipping your order. If the payment is declined, we will notify you, and your order will be put on hold until we receive a successful payment.
4. Sales Tax
Sales tax will be applied to your order based on your shipping address and the applicable state or local tax rates. The final tax amount will be calculated and displayed at checkout.
5. Invoices and Receipts
Upon successful payment, you will receive an electronic invoice with a breakdown of your order details, including the items purchased, the total amount, and any applicable taxes or fees. This will be sent to the email address provided during checkout.
6. Payment for Custom Orders
For customized energy solutions or installations, a deposit may be required at the time of order. The remaining balance will be due upon completion of the installation or service. Specific payment terms will be discussed at the time of order.
7. Payment Issues or Disputes
If you encounter any issues with your payment, or if you believe an error has occurred, please contact us immediately at info@energyrapic.com or call (325) 947-0643. Our customer service team will assist you in resolving the issue promptly.
8. Billing Information
Please ensure that your billing information is accurate and up-to-date. If there is a discrepancy with your billing information, it may delay your order. If you need to update your billing information, please contact us before finalizing your order.
9. Contact Us
If you have any questions about payment methods, billing, or payment security, please don’t hesitate to reach out to our team at info@energyrapic.com or call us at (325) 947-0643.